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Warranties / Claims

Crane Composites makes every effort to support all of its products with its customer services policies and procedures.

Material Damage
Concealed damage must be reported to Crane Composites within 15 days of receipt of goods.

Short Shipments
Short shipments must be reported to Crane Composites within 48 hours of receipt of order

Replacement Orders
If a replacement order is needed, you will be billed for the replacement material. Credit will be issued against the original invoice if Crane Composites accepts liability.

Return Goods Authorization (RGAs)
Merchandise to be returned to Crane Composites must have a Returned Goods Authorization Number (RGA#), which will be good for 30 days from the time of issuance. Without this number, the shipment will be refused.

Warranties
We stand behind ALL of our products.
Claims can be submitted online using our Warranty Claim Forms.

Still Looking for an Answer?
Contact the VOC department at 1.800.435.0080 Monday-Friday
8am to 5 pm (CDT) or e-mail at voc@cranecomposites.com

Phone: 1.800.435.0080 or 1.815.467.8600
Email: sales@cranecomposites.com