• CRANE CO.
• ABOUT US
  • What's New
  • Trade Releases
  • Product Offering Notifications
  • Company Overview
  • Management Team
  • Facilities
  • Procurement
• INDUSTRIES SERVED
  • Wall & Ceiling Building Products
  • Metal Building & Industrial Products
  • Truck Body & Trailer Products
  • Recreational Vehicle Products
  • Film & Fabrication Products
• SUPPORT
  • Product Sales Information
  • Credit Information
  • Terms & Conditions of Sales
  • Credit Application
  • Credit Card Request
  • Place an Order
  • Request a Quote
  • How to Place an Order
  • Track an Order
  • Technical Information
  • Application Engineers
  • Technical Data Sheets
  • Test Reports
  • MSDS
  • Maintenance & Repair
  • Warranty & Claim Information
  • Material Damage
  • Damaged in Transit
  • Concealed Damage
  • Short Shipments
  • Replacement Orders
  • Return Goods
  • Warranties
  • Building Products
  • Recreational Vehicles
  • Owners
  • Manufacturers
  • Dealers
  • Transportation
  • Other Claims
  • Training
  • Product Encyclopedia
  • Product Comparison
  • Education Programs
  • Satisfaction Survey
  • Customer Survey
  • Website Feedback
• CAREERS
• CONTACT US
•  

Material Damange

Damaged in Transit
Crane Composites standard freight terms are FOB Shipping Point (origin, Freight Collect. Meaning that the title and all responsibility associated with title change will transfer to the buyer as products leave the Crane Composites' dock. FOB shipping point also holds the buyer responsible for filling all freight claims in the event of receiving freight damage.

Freight Terms and Responsibilities Information and Filing a Carrier Claim Helpful Hints

If the buyer requested and received FOB Destination freight terms, Crane Composites is responsible for the material till it arrives at the buyer's door and for filling an needed freight claims. The buyer should report any damaged in transit to the Crane Composites VOC department upon receipt. The buyer should check the material closely, and sign the Delivery Receipt accordingly and an explanation of the damaged material. If the delivery point time does not allow for a full inspection, sign the Delivery Report as "Exception of Delivery". Photos of the damage may be requested and/or the material returned to Crane Composites for evaluation. See returned goods for more information.

You may report damaged material shipped FOB Destination on-line here or contact the VOC Department at 1.800.435.0080.

Concealed Damage
Any concealed damage must be reported to Crane Composites within 15 days of receipt of goods. All damaged goods are subject to verification before final disposition. Photos of the material may be requested and/or the material be returned to Crane Composites. You may report concealed damaged on-line here or contact the VOC Department at 1.800.435.0080.

Phone: 1.800.435.0080 or 1.815.467.8600
Email: sales@cranecomposites.com